Refund policy

Return & Refund Policy

At Jaamronga, we value your trust and want you to enjoy a smooth shopping experience. Please read this policy before placing your order.

1. When We Accept Returns or Exchanges

We accept return or exchange requests if:

  • You receive a damaged or defective product.
  • You receive the wrong product, colour, or size.
  • Your order is missing an item.

Please contact us within 48 hours of receiving your parcel to report the issue.

2. Return Conditions

For a return or exchange to be accepted:

  • The product must be unused, unwashed, unworn, and unaltered.
  • All original tags and packaging must be intact.
  • We may ask for clear photos or an unboxing video to verify the issue.

Products that have been used, washed, altered, or damaged by the customer may not qualify for a return.

3. Items We Do Not Accept for Return

We do not accept returns or exchanges for:

  • A change of mind or personal preference.
  • Choosing the wrong size when the correct size was delivered.
  • Minor colour differences caused by lighting, photography, or screen settings.
  • Customized or altered products, except where applicable consumer rights require otherwise.

Please review the product details and size chart carefully before placing your order.

4. Return and Exchange Delivery Charges

  • Damaged, defective, or incorrect items: After verification, Jaamronga will cover reasonable return and replacement delivery costs.
  • Approved size or preference exchanges, if offered: The customer may need to pay the applicable delivery charges.

Please contact us before sending any product back. We may not accept unauthorized returns.

5. Refunds

We may offer a refund when an eligible product cannot be replaced or exchanged, or when a refund is otherwise appropriate under applicable consumer protection rules.

  • Refunds will be sent through an agreed payment method, such as bKash or Nagad.
  • We will let you know the processing time after reviewing the return.
  • Original delivery charges will be handled based on the circumstances and applicable consumer protection requirements.

6. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support through our official Facebook or Instagram page.

Please include:

  • Your order number
  • Your name and contact number
  • A short explanation of the issue
  • Clear photos or an unboxing video, if available

Our team will review your request and guide you through the next steps.

7. Important Notice

Jaamronga reviews all return and exchange requests according to this policy and the applicable laws of Bangladesh. Nothing in this policy limits any consumer rights available under applicable law.

Thank you for choosing Jaamronga. We truly appreciate your trust and support.